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"Every time we do a launch, we learn something. There will always be some people who are less experienced than others doing releases and launches. The LRR and HRR checklists are a way to create that organizational memory."
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Gene Kim, Patrick Debois, Jez Humble, John Willis, The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations (Amazon)
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.checklists checklist help create organnisational memory
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Peter Duffy
checklists