Wes laughs and adds wryly, "Yeah, in the case of puccar, have the coroner stock up on a bunch of body bags, too. And a pr person ready to handle the angry phone calls from the business, saying that some customers were allergic to the foam we used." I laugh. "You know, that's an interesting idea. Let's let the business choose the foam. There's no reason why all the responsibility should rest on our shoulders. We can send an e-mail out to the business ahead of time and ask when the best implementation time would be. If we can give them data on the outcomes of previous changes, they may even withdraw the change." Patty is typing away. "Got it. For these types of changes, I'll have my staff generate some reports on the changes' success rates and any associated downtime. This will help the business make more informed decisions around the changes."