💡
Realizing the importance and enormity of the challenge in front of us, I walk to the whiteboard, and pick up the red marker. I say, "I'm going to put a big red star on each step where we had problems during previous launches." Starting to make marks on the whiteboard, I explain, "Because a fresh qa environment wasn't available, we used an old version; because of all the test failures, we made code and environment changes to the qa environment, which never made it back into the Dev or Production environments; and because we never synchronized all the environments, we had the same problems the next time around, too."