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A good tip is to set aside some time each day to deal with such things--whether it's picking up clothes off the floor, making an unpleasant phone call, or giving a quick response to an e-mail. If this seems to contradict the discussion above, about not allowing yourself to get distracted by unimportant tasks, note the critical distinction: I'm proposing here that you set aside a designated block of time to deal with all these little things; don't intersperse them within a block of time you've set aside to focus on a single, large project.