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Technique 63: The sneaky screen If you must screen your calls, instruct your staff to first say cheerfully, 'Oh yes, I'll put you right through. May I tell her who's calling?' If the party has already identified himself, it's 'Oh of course, Mr Whoozit. I'll put you right through.' When the secretary comes back with the bad news that Mr or Ms Bigwig is unavailable, callers don't take it personally and never feel screened. They fall for it every time. Just like I did.