π‘
Metro Bank, one of the new breed of retail banks, has turned the branch model on its head, with a great deal of success. It's introduced a very customer-friendly, open plan format, where banking staff are not hidden away behind thick screens but instead speak to customers on open counters. And, pride of place in every Metro Bank branch? A machine where customers can deposit change. Walk into any Metro Bank branch and you'll see these change counters in constant use. Why? It's what customers want.