Ten years later, I was running CD Baby, and for the first time, an employee told me he needed to quit. I said, "Drag. Well. OK. I wish you the best! Who's your replacement?" He looked confused. I said, "Have you found and trained a replacement yet?" He looked a little stunned, then said, "No ... . I think that's your job." Now I was stunned. I asked a few friends and found out he was right. People can just quit a job without finding and training their replacements. I had no idea. All these years, I just assumed what I had done was normal. There's a benefit to being naive about the norms of the world--deciding from scratch what seems like the right thing to do, instead of just doing what others do.